Reference

How andara99 login protects your account and data

We handle your account information, payment details, and personal data with clear policies built around Indonesian law and your privacy.

Account security verifiedPayment data encryptedData access on requestSurabaya-based support
andara99 login How andara99 login protects your account and data
REACH US DIRECTLY

How to contact us about your data and rights

Live chat Open your account settings, scroll to Support, and tap the chat icon.
Email support Send your data-access request or legal inquiry to [email protected].
Account settings Log in, tap your profile icon, select Privacy & Data.
SECURITY INSIDE OUT

Data handling, cookies, and account protection

Encryption and storage

All payment details — DANA account, OVO wallet, GoPay reference, QRIS token — are encrypted end-to-end.

Cookies and tracking

We use session cookies to keep you logged in and preference cookies to remember your language and game filters.

Account verification

When you open your account, we verify your email and phone number.

Password and two-factor

Set a strong password (minimum 12 characters, mixed case and numbers).

Data retention

Active account data is kept as long as your account exists. Deleted accounts are fully purged within 90 days.

Your data rights

You can request a full export of your data, correct any inaccuracy, or ask us to delete non-essential information.

Your legal and privacy questions answered

Your account and deposit history remain accessible if you log back in. If your account is inactive for twelve months, we may archive it and notify you by email. Archived data is retained for three years under Indonesian tax law, then permanently deleted unless you reactivate your account first.

Log into your account, go to Settings > Privacy & Data, and tap Export My Data. You'll receive a file with your username, email, phone, deposit and withdrawal records, and game history within five business days. You can also request this via email to [email protected].

Yes. Payment tokens are encrypted using industry-standard AES-256 encryption and stored separately from your account name. We never store your full card or wallet credentials — only a one-way hash and transaction reference for reconciliation and fraud detection.

Only you and our compliance team. Your game history is private to your account. Withdrawal records are visible to you in your account statement. We share data with local authorities only when required by court order or legal obligation, and we notify you when possible.

Account deletion is immediate — you lose access to the lobby and wallet. Personal data is purged within 90 days. Transaction records required by Indonesian law (tax receipts, withdrawal confirmation) are held for three years, then destroyed. You can request early deletion via support.

Log in, go to Settings > Account Details, and update your email or phone directly. For other fields (name, ID number), contact support via chat or email — we verify changes within one business day. Accurate data helps us process withdrawals faster and prevents fraud.

We use session cookies to keep you logged in and preference cookies for your game filters and language choice. No tracking cookies shared with third parties. You can disable cookies in your browser settings; you'll stay logged in for that session but lose saved preferences. Your account data is not affected.